Summarizing it all: I’m running my own online shop, and it has been growing very well during the last few months, and I’m needing my step up customer support game because it is escaping my control. Ok, it is not a critical situation, but I need to start paying attention to it, because at this rate, it is going to escape out of my hands soon.
Therefore, since some days ago, I started looking for a decent social CRM software to take care of checking and answering to social media inquiries from my customers.
I’ve been exploring options on my own, because I have to do my own homework :P, and I’ve found this one by Kayako (website), but of course, am still gathering more info about it before taking the next step.
All in all, I’d like to know what you have to suggest, thanks!