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This topic contains 2 replies, has 3 voices, and was last updated by  WebXeros Solutions 2 months ago.

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  • #11116 Reply

    venkatweetz
    Participant

    One of my competitor is writing negative reviews often

    He is not a real customer.
    He don’t have any queries or complaints to resolve.
    He is writing spoiler reviews from different fake accounts.

    I have flagged those reviews as inappropriate and submitted to google. But no response. Please advice how to handle it.

    #13589 Reply

    MelissaP
    Participant

    Negative reviews used by competitors to tarnish your reputation is nothing new. I faced the same troubles with my website. The best you can do is to notify Google and you already did, rest leave it up to them.

    #15993 Reply

    WebXeros Solutions
    Participant

    You can notify the team at Google regarding a violation of their review policy by flagging the specific review.

    When flagging a review:

    A) If you can, have several people flag the review in question. There is power in numbers and it’s possible it may help increase awareness and ideally action.

    B) Once a review is flagged try to wait a couple of days for a response or ideally for it to be removed, however; if the review is loaded with hate-speech, profanity, and/or has highly sensitive content, I would say escalate it immediately. Flag and report, then immediately contact a Google support team member.

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Reply To: How to handle Spoiler review on Google Local Listing?
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