Hi everyone,
I’m curious about strategies companies use to maintain a positive public image online. With the increasing influence of social media and review platforms, even minor negative comments can escalate quickly. What are the best practices for monitoring feedback and responding appropriately without appearing defensive?
Specifically, I’d like to understand more about Reputation Mangement techniques that balance transparency and brand protection. Are there tools or case studies that demonstrate measurable improvements?
Any advice on proactive versus reactive approaches would be greatly appreciated.